Contact us
We answer around the clock, every day of the week, weekends included. Orders and delivery questions for Cystobact in United Kingdom are handled by the same small team that dispatches the jars, so you are not passed between departments. Email is the way to reach us in writing; if you would rather talk it through, the quickest route is to leave your name and number on the site and let an adviser ring you.
Write to [email protected] at any hour. Messages are read as they arrive, 24 hours a day, and we reply in the order they come in. If your question is about an existing order, mentioning the name and number you gave when ordering saves a round trip.
Prefer a call back?
Use the order form on the main page — the same one people order the capsules through. Leave a name and a phone number, and an adviser will call to confirm the delivery address and answer anything you want to ask before the parcel is sent. There is nothing to pay at that point; payment happens when the parcel reaches you.
What we can help with
- The ingredient list and the weights printed on the label.
- How many capsules a day the pack states, and how long one jar lasts.
- Delivery times, the state of a parcel already on its way, and how paying on delivery works.
- Correcting an address or a phone number on an order that has not gone out yet.
- Having your details removed from our records.
What we cannot do
We are the seller, not a clinic. We cannot tell you whether the product is right for your particular situation, and we will not guess at anything medical. For that, a pharmacist or your GP is the right person to ask — and if you are pregnant, breastfeeding or taking prescribed medicines, please have that conversation before you start.
One more thing
We publish no phone number and no counter address: Cystobact is sold direct, and the two routes above are the whole of it. Details on this page are current for 2026.